Siirry suoraan sisältöön

Customer Relations and Marketing (5 op)

Toteutuksen tunnus: AL00CE37-3010

Toteutuksen perustiedot


Ilmoittautumisaika

21.11.2022 - 15.01.2023

Ajoitus

17.01.2023 - 02.05.2023

Opintopistemäärä

5 op

Virtuaaliosuus

5 op

TKI-osuus

1 op

Toteutustapa

Etäopetus

Yksikkö

Liiketoiminta (LAB)

Toimipiste

Lahden kampus

Opetuskielet

  • Englanti

Paikat

0 - 40

Koulutus

  • Bachelor's Degree Programme in Business Information Technology

Opettaja

  • Marja Viljanen

Opetusryhmät

  • Lecturers (Koko: 0. Avoin AMK: 0.)

Ryhmät

  • LLTIBIT23K
    Bachelor's Degree Programme in Business Information Technology 23K Lahti

Pienryhmät

  • Lecturers

Osaamistavoitteet

The student is able to
- determine the key concepts of marketing and customer-oriented business
- identify the phases of a marketing and sales process
- recognise customer needs and understand their significance for the success of a company

Toteutustapa ja opetusmenetelmät

- Contact lectures
- Group meetings & group tutoring

Ajoitus ja läsnäolo

According to the course timetable
Compulsory attendance in the contact lectures.
Activeness during the contact sessions will affect the final grade positively.

Oppimateriaali ja suositeltava kirjallisuus

- Moodle materials
- Lecture notes
- Articles
- Coursebook Marketing an Introduction, Armstrong, Gary & Kotler, Philip (selected parts of the book)

Toteutuksen valinnaiset suoritustavat

There are no substitute work.

Oppimisympäristö

The Moodle learning platform
Classroom workshops and lecturers

Opiskelijan ajankäyttö ja kuormitus

A student's estimated workload is 5 x 27 hours, consisting of contact lectures, individual reading tasks, and different individual and group course assignments.
The estimated workload is the following:
-Contact lessons: 30 hrs
-Reading and preparation: 20-25 hrs
-Individual and group assignments: 40-45 hrs
-Final group assignment: 40-45 hrs

Sisältö

A customer-oriented approach to business
- Marketing environments
- Consumer behavior and the purchasing process
- Marketing strategy
- The competitive tools of customer-oriented marketing

Arviointimenetelmät

- Active participation
- Presentations
- Group work
- Exam

Arviointiasteikko

1-5

Hylätty (0)

The student did not meet the course learning objectives.

Arviointikriteerit: taso 1: (arviointiasteikko 1-5)

Student has achieved the objectives of the course sufficiently.
Student understands the basic principles of marketing
Student is able to apply some of the course-related professional marketing concepts.

Arviointikriteerit: taso 3 (arviointiasteikko 1-5)

Student has achieved the objectives of the course in a consistent manner.
Student understands the basic principles of marketing well.
Student is able to apply most of the course-related professional marketing concepts.

Arviointikriteerit: taso 5 (arviointiasteikko 1-5)

Student has achieved the objectives of the course in an excellent manner.
Student understands the basic principles of marketing very well.
Student has good capabilities to apply all of the course-related professional marketing concepts.