Customer relationship management in social and health care services (5 cr)
Code: ST00BO13-3002
General information
Enrollment
19.08.2019 - 15.09.2019
Timing
06.11.2019 - 31.12.2019
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
2 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Social and Health Care
Teaching languages
- Finnish
Seats
25 - 40
Degree programmes
- Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services (2018, 2019, 2020)
Teachers
- ST_Opettaja_ YAMK_01 Virtuaaliopettaja
- Päivikki Lahtinen
- Eva Mattila
Groups
-
08YSOT19S
-
08HYTO19, Lahti
Learning outcomes
The student is able to
- master concepts and basic knowledge regarding customer relationship management
- use different sources of information regarding customer relationship management
- make use of customer understanding in developing and managing services
- lead collaboration within the service network
Assessment scale
1-5