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Service Experience Management in Social and Health Services (5 cr)

Code: YH00CP33-3001

General information


Enrollment

01.07.2022 - 04.09.2022

Timing

01.08.2022 - 31.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

4 op

RDI portion

4 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

Lahti Campus

Teaching languages

  • Finnish

Seats

0 - 40

Degree programmes

  • Master’s Degree Programme in Social and Health Care, Service Design for Social and Health Services

Teachers

  • Päivikki Lahtinen
  • Tarja Korpela

Scheduling groups

  • Luennot 1 (Size: 40. Open UAS: 0.)

Groups

  • HLTIYSTPAMU22K

Small groups

  • Luennot 1

Learning outcomes

The student is able to
- use the concepts and theories of service experience
- measure and evaluate the service experience
- develop the service experience based on knowledge at both the work unit and organizational level

Assessment scale

1-5