Service Process Management (5 cr)
Code: YH00CC89-3002
General information
Enrollment
01.07.2022 - 04.09.2022
Timing
01.09.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
10 - 50
Degree programmes
- Master’s Degree Programme in Social and Health Care, Leader of the Future in Social and Health Care
Teachers
- Arja-Tuulikki Malin
Scheduling groups
- Verkkoluento (Size: 0. Open UAS: 0.)
Groups
-
HLTIYTUJO22KV
Small groups
- Verkkoluento 1
Learning outcomes
The student is able to
- use the basic concepts and theories of process management and service quality
- measure and analyse the quality of service processes and use database development services
- find solutions for strategy-based development of service processes
Learning material and recommended literature
Lillrank, P. 2018.The Logics of Healthcare: The Professional’s Guide to Health Systems Science. Taylor and Francis. https://doi.org/10.1201/b22039
Assessment scale
1-5