All material needed will be available online
Course will include some contact and possible online lessons and mostly team assignments. As a "final test" there will be larger practical work at the end of the course. Reflecting and dialogue about work done will be utilized. Some of the assignments can be done where and when team decides
Grading will be based on assesing the work done (also by the lecturers) and self & peer evaluatios. Teamworking and communication skills are also part of the assesment
07.02.2022 - 29.04.2022
19.11.2021 - 14.01.2022
Enrolment in Peppi http://peppi.lab.fi. If you need assistance, please contact the student office.
Faculty of Business and Hospitality Management (LAB)
Jussi Mozo, Pasi Tiihonen
Student has to understand the concepts and principles of the customer path.
Complementary competence Complementary competence and optional courses taught in English: Bachelors, Complementary competence and optional courses, Bachelors
Learning objectives are: The student is able to - describe existing digital solutions as part of a customer path - explain megatrends affecting customer paths - ideate and implement a prototype of a future customer path Understanding the variety of customer paths in todays digital world and in the future. Knowledge of the influence of the megatrends to the customer path in different environments. Creating and prototyping future customer path. Teamworking skills.
The student is unable to perform as a member of a team. Solutions provided by the team are not appropriate as solutions to the provided task.
Student C1 ... is able to act as a member of the team. B3 ... can describe the basis, needs and justifications for their actions C3 ... displays that he has researched and studied the problem provided to the team
The student... C1 ... is able to act as a goal oriented member of the team. B3 ... can research and define the basis, needs and justifications for their actions C3 ... can suggest solutions to the problem provided to the team
The student... C1 ... is able to act as an organizing member of the team. B3 ... can compare multiple solutions to a problem and take a justified course of action accordingly C3 ... can solve the problem provided to the team in a fitting manner