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Evaluation of Effectiveness and Operations (5 cr)

Code: LA00BO43-3007

General information


Enrollment

21.11.2022 - 08.01.2023

Timing

16.01.2023 - 05.03.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

E-campus, Lahti

Teaching languages

  • Finnish

Seats

40 - 100

Degree programmes

  • Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services

Teachers

  • Arja-Tuulikki Malin
  • Emilia Laapio-Rapi

Scheduling groups

  • Verkkoluento ZOOMIssa (Size: 0. Open UAS: 0.)
  • Oppimistehtävän palautus (Size: 0. Open UAS: 0.)

Groups

  • LABLPRYTO22H
  • HLTIYSTUJ22SV
  • HLPRYTO22H
  • HLTIYTO22H
  • LABLTIYTO22H

Small groups

  • Verkkoluento
  • Course assignment DL

Learning outcomes

The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective

Assessment scale

1-5