•   Basics of Service Design AM00CN30-3002 01.01.2023-30.05.2023  5 credits  (MLTIID22S, ...) +-
    Name of lecturer(s)

    Auli Haarnio

    Learning material and recommended literature

    Reading materials, tips in Moodle. Must to read: This is Service Design Doing,

    Implementation and methods of teaching

    This course is introduction to service design; components and dimensions. The lecturers are in Zoom and the material will located in Moodle. There is individual and team work. You will be given tips about readings and there will be discussions about service design process and methods.

    Language of instruction

    English

    Timing

    01.01.2023 - 30.05.2023

    Enrollment date

    21.11.2022 - 08.01.2023

    Enrolment in Peppi http://peppi.lab.fi. If you need assistance, please contact the student office.

    Group(s)
    • MLTIID22S
    • MLTIPAC22S
    Unit, in charge

    Institute of Design and Fine Arts (LAB)

    Small group(s)
    • Luennot (Size: 0.
    Teacher(s)

    Auli Haarnio

    Degree Programme(s)

    Bachelor's Degree Programme in Industrial Design, Bachelor's Degree Programme in Packaging and Brand Design

    Unit location

    Lahti Campus

    Assessment methods

    1-5

    Timing and attendance

    The lecturers are from 16th March to 3rd of May 2023 in Zoom. Be there and participate to our dicussions. We will meet in Zoom. Timetable is in Time Edit. I will confirm You our schedule later. 16.3, from 8 to 12 27.3, from 12 to 16 29.3, from 14 to 16 13.4, from 8 to 12 24.4, from 12 to 16 26.4, from 14 to 16 3.5, from 8 to 12

    Learning environment

    All material in Moodle. Indivudual and Team working

    Students use of time and workload

    5 credits = 136 hours work load. • Lectures, readings, learning diary, discussions, team work, presentation.

    Contents

    After this course You know the main principles of service design, • understand the key concepts, terminology related to service design, • understand service design processes • apply a service design process and tools to a case, • analyse and apply future trends to the case, • empathise and gain insights from users, stakeholders, the case, • evaluate insights, • identify design drivers to guide development, • generate ideas to develop a new service, • judge ideas for new service, • prototype ideas and conceptualise a new service, • develop a profitable business model for the new service, • plan the implementation of the new service.