Skip to main content

Creating a Service Experience (10 cr)

Code: AL00CB08-3005

General information


01.07.2022 - 04.09.2022


29.08.2022 - 15.12.2022

Number of ECTS credits allocated

10 op

RDI portion

3 op

Mode of delivery

Contact teaching


Faculty of Business and Hospitality Management (LAB)


Lahti Campus

Teaching languages

  • Finnish


0 - 45

Degree programmes

  • Bachelor's Degree Programme in Hospitality Management, Tourism and Event Management


  • Marja Antikainen
  • Kirsi Kallioniemi
  • Lari-Pekka Ruotsi
  • Ilkka Lehtola
  • Hanna-Mari Karhinen

Scheduling groups

  • Luennot 1 (Size: 0. Open UAS: 0.)
  • Verkkoluento 1 (Size: 0. Open UAS: 0.)
  • Tentti 1 (Size: 0. Open UAS: 0.)



Small groups

  • Luennot 1
  • Verkkoluento 1
  • Tentti 1

Learning outcomes

The student is able to
-form an overview of the tourism and hospitality industry as a whole
-describe the role and importance of different operations and contents of the field in the customer’s experience
-illustrate and model a customer’s experience
-evaluate and develop one’s own service skills and competences in appropriate, field-specific tasks
-operate productively in creation of the customer’s experience, as a part of a customer-oriented service entity and its different phases
-explain the key field-specific and work-related laws and regulations and the significance of safety in the industry

Assessment scale