Customer and customer experience in digital social and health care servicesLaajuus (5 cr)
Code: LA00BO52
Credits
5 op
Teaching language
- Finnish
Objective
The student is able to
- develop strategically and efficiently customers’ self-care and handling matters digitally
- direct effectively and provide reliable information to customers regarding making their own choices
- analyse critically customer orientated approaches and multifunctionality in service experience