Successful Service ExperienceLaajuus (2 cr)
Code: KVV0352
Credits
2 op
Objective
Successful service experience
Enrollment
14.03.2022 - 15.05.2022
Timing
16.05.2022 - 30.08.2022
Number of ECTS credits allocated
2 op
Virtual portion
2 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus
Teaching languages
- Finnish
Seats
10 - 100
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Tuula Hämäläinen
Groups
-
HLABTO21H
Learning outcomes
Successful service experience
Implementation and methods of teaching
Online, not dependent on time or place. Independent tasks.
Suitable for all students.
Learning material and recommended literature
Material is on the online platform.
Contents
Learning objectives:
The student can evaluate the combination of business environment, customer service process and interaction. The student understands the meaning of this combination from the view of the company, employee and customer.
Content:
Nice environment - business environment
Nice fellow - qualities of a good colleague at work
Good communication - the qualities of a good custom service personal
Fluent path - service process
Additional information for students: previous knowledge etc.
No requirements
Assessment criteria
Self- and peer-assessment, approved tasks
Assessment scale
Approved/Failed
Enrollment
22.11.2021 - 15.03.2022
Timing
12.01.2022 - 31.05.2022
Number of ECTS credits allocated
2 op
Virtual portion
2 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus
Teaching languages
- Finnish
Seats
10 - 100
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Tuula Hämäläinen
Groups
-
HLABTO21H
Learning outcomes
Successful service experience
Implementation and methods of teaching
Online, not dependent on time or place. Independent tasks.
Suitable for all students.
Learning material and recommended literature
Material is on the online platform.
Contents
Learning objectives:
The student can evaluate the combination of business environment, customer service process and interaction. The student understands the meaning of this combination from the view of the company, employee and customer.
Content:
Nice environment - business environment
Nice fellow - qualities of a good colleague at work
Good communication - the qualities of a good custom service personal
Fluent path - service process
Additional information for students: previous knowledge etc.
No requirements
Assessment criteria
Self- and peer-assessment, approved tasks
Assessment scale
Approved/Failed