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Basics of Service DesignLaajuus (5 cr)

Code: AM00CN30

Credits

5 op

Teaching language

  • English

Objective

The student is able to
- use service design terminology, methods and processes in design work
- function as a member of a multidisciplinary team in a goal-oriented way
- apply design thinking to assignments and problem solving
- recognize the importance of foresight in service design
- produce visual presentations of services.

Enrollment

21.11.2022 - 08.01.2023

Timing

01.01.2023 - 30.05.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Institute of Design and Fine Arts (LAB)

Campus

Lahti Campus

Teaching languages
  • English
Degree programmes
  • Bachelor's Degree Programme in Industrial Design (2020, 2021)
  • Bachelor's Degree Programme in Packaging and Brand Design (2021, 2022)
Teachers
  • Auli Haarnio
Scheduling groups
  • Luennot (Size: 0. Open UAS: 0.)
Groups
  • MLTIID22S
    Bachelor's Degree Programme in Industrial Design 22S Lahti
  • MLTIPAC22S
    Bachelor's Degree Programme in Packaging and Brand Design 22S Lahti
Small groups
  • Luennot 1

Learning outcomes

The student is able to
- use service design terminology, methods and processes in design work
- function as a member of a multidisciplinary team in a goal-oriented way
- apply design thinking to assignments and problem solving
- recognize the importance of foresight in service design
- produce visual presentations of services.

Implementation and methods of teaching

This course is introduction to service design; components and dimensions.
The lecturers are in Zoom and the material will located in Moodle.
There is individual and team work.
You will be given tips about readings and there will be discussions about service design process and methods.

Timing and attendance

The lecturers are from 16th March to 3rd of May 2023 in Zoom.
Be there and participate to our dicussions.

We will meet in Zoom. Timetable is in Time Edit. I will confirm You our schedule later.
16.3, from 8 to 12
27.3, from 12 to 16
29.3, from 14 to 16
13.4, from 8 to 12
24.4, from 12 to 16
26.4, from 14 to 16
3.5, from 8 to 12

Learning material and recommended literature

Reading materials, tips in Moodle.

Must to read: This is Service Design Doing,

Learning environment

All material in Moodle.
Indivudual and Team working

Student time use and work load

5 credits = 136 hours work load.
• Lectures, readings, learning diary, discussions, team work, presentation.

Contents

After this course You know the main principles of service design,
• understand the key concepts, terminology related to service design,
• understand service design processes
• apply a service design process and tools to a case,
• analyse and apply future trends to the case,
• empathise and gain insights from users, stakeholders, the case,
• evaluate insights,
• identify design drivers to guide development,
• generate ideas to develop a new service,
• judge ideas for new service,
• prototype ideas and conceptualise a new service,
• develop a profitable business model for the new service,
• plan the implementation of the new service.

Assessment scale

1-5

Enrollment

19.11.2021 - 09.01.2022

Timing

21.03.2022 - 20.05.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Institute of Design and Fine Arts (LAB)

Campus

Lahti Campus

Teaching languages
  • English
Degree programmes
  • Bachelor's Degree Programme in Industrial Design (2020, 2021)
  • Bachelor's Degree Programme in Packaging and Brand Design (2021, 2022)
Teachers
  • Auli Haarnio
Teacher in charge

Anu Akkanen

Scheduling groups
  • Luennot (Size: 0. Open UAS: 0.)
Groups
  • MLTIID21S
  • MLTIPAC21S
  • MLTIEX22K
Small groups
  • Luennot 1

Learning outcomes

The student is able to
- use service design terminology, methods and processes in design work
- function as a member of a multidisciplinary team in a goal-oriented way
- apply design thinking to assignments and problem solving
- recognize the importance of foresight in service design
- produce visual presentations of services.

Assessment scale

1-5