Service DesignLaajuus (3 cr)
Code: KLI1266
Credits
3 op
Objective
Students learn the principles of Service Design and to learn to use different kinds of service design tools.
Enrollment
21.11.2022 - 08.01.2023
Timing
09.01.2023 - 09.04.2023
Number of ECTS credits allocated
3 op
RDI portion
3 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- English
Degree programmes
- Bachelor's Degree Programme in Tourism and Hospitality Management
Teachers
- Emmi Maijanen
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Seminaari 1 (Size: 0. Open UAS: 0.)
Groups
-
LLPRHOMA20S
Small groups
- Luennot 1
- Seminaari 1
Learning outcomes
Students learn the principles of Service Design and to learn to use different kinds of service design tools.
Implementation and methods of teaching
Lectures, groupwork.
Timing and attendance
Lectures and seminars are compulsory.
Learning material and recommended literature
Material is given by the teacher.
Learning environment
Skinnarila Campus.
Contents
During the course, students will do a project planning a new service concept through which they will learn basic concepts and tools for service design.
Creative problem-solving process: clarification, ideation, development, and implementation is followed.
Assessment criteria
Project presentation.
Assessment scale
1-5
Assessment criteria: level 1 (assessment scale 1–5)
The student knows what is service design.
The student understands the need for customer-centered thinking and knows what customer profiles are.
The student recognizes tools and methods for service design.
Assessment criteria: level 3 (assessment scale 1–5)
The student understands the basic concepts of service design and the role of service design in business.
The student knows how to create simple customer profiles and understands the benefits of customer-centered design.
The student can apply some of the service design tools and methods in their own work.
Assessment criteria: level 5 (assessment scale 1–5)
The student understands the benefit of service design for business and can evaluate the use of basic concepts in different situations.
The student knows how to create customer profiles and use those while designing services.
The student can deliberately apply tools and methods of service design and is capable to evaluate the effect of those on the final result.
Enrollment
19.11.2021 - 14.01.2022
Timing
17.01.2022 - 17.04.2022
Number of ECTS credits allocated
3 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- English
Degree programmes
- Bachelor's Degree Programme in Tourism and Hospitality Management
Teachers
- Emmi Maijanen
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Seminaari 1 (Size: 0. Open UAS: 0.)
Groups
-
LLPREX21SIB
-
HOMA19Bachelor's Degree Programme in Tourism and Hospitality Management 19S, Lappeenranta
-
LLPREX21KIB
-
LLPREX22KH
Small groups
- Luennot 1
- Seminaari 1
Learning outcomes
Students learn the principles of Service Design and to learn to use different kinds of service design tools.
Implementation and methods of teaching
Lectures, groupwork.
Timing and attendance
Lectures and seminars are compulsory.
Learning material and recommended literature
Material is given by the teacher.
Learning environment
Skinnarila Campus.
Contents
During the course, students will do a project planning a new service concept through which they will learn basic concepts and tools for service design.
Creative problem-solving process: clarification, ideation, development, and implementation is followed.
Assessment criteria
Project presentation.
Assessment scale
1-5
Assessment criteria: level 1 (assessment scale 1–5)
The student knows what is service design.
The student understands the need for customer-centered thinking and knows what customer profiles are.
The student recognizes tools and methods for service design.
Assessment criteria: level 3 (assessment scale 1–5)
The student understands the basic concepts of service design and the role of service design in business.
The student knows how to create simple customer profiles and understands the benefits of customer-centered design.
The student can apply some of the service design tools and methods in their own work.
Assessment criteria: level 5 (assessment scale 1–5)
The student understands the benefit of service design for business and can evaluate the use of basic concepts in different situations.
The student knows how to create customer profiles and use those while designing services.
The student can deliberately apply tools and methods of service design and is capable to evaluate the effect of those on the final result.