Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services, Lahti: HLTIYSOT20S
Code: YSOT20SLTI
Fysioterapeutti (ylempi AMK)
Sosionomi (ylempi AMK)
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Show study timings by semester, study year or period
| Code | Name | Credits (cr) | 2020-2021 | 2021-2022 |
Autumn
2020 |
Spring
2021 |
Autumn
2021 |
1. / 2020 | 2. / 2020 | 3. / 2020 | 4. / 2021 | 5. / 2021 | 6. / 2021 | 1. / 2021 | 2. / 2021 | 3. / 2021 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| YSOT20SLTI-1003 |
Core competence
(Choose all) |
30 | ||||||||||||||
| YSOT20SLTI-1011 |
Customer relationship management
(Choose all) |
10 | ||||||||||||||
| ST00BO13 | Customer relationship management in social and health care services | 5 | 5 | 5 | 1.7 | 1.7 | 1.7 | |||||||||
| LA00BO43 | Evaluation of Effectiveness and Operations | 5 | 5 | 5 | 1.7 | 1.7 | 1.7 | |||||||||
| YSOT20SLTI-1012 |
Service experience management
(Choose all) |
10 | ||||||||||||||
| ST00BO14 | Customer experience management in the social and health care services | 5 | 5 | 5 | 1.7 | 1.7 | 1.7 | |||||||||
| ST00BO15 | Service design in social and health care services | 5 | 5 | 5 | 1.7 | 1.7 | 1.7 | |||||||||
| YSOT20SLTI-1013 |
Process management
(Choose all) |
10 | ||||||||||||||
| ST00BO17 | Quality management in social and health care services | 5 | 5 | 5 | 1.7 | 1.7 | 1.7 | |||||||||
| LA00BQ22 | Social and Health Care Finance | 5 | 5 | 5 | 1.7 | 1.7 | 1.7 | |||||||||
| YSOT20SLTI-1004 |
Complementary competence
(Choose ects: 30) |
30 | ||||||||||||||
| LA00BQ04 | Research-Based Development | 5 | ||||||||||||||
| LA00BO42 | Talent Management | 5 | ||||||||||||||
| YH00CA69 | Technology as a reformer for health and wellbeing | 5 | ||||||||||||||
| ST00BR56 | Creative and Operational Procedures | 5 | ||||||||||||||
| LA00BO49 | Lean-Thinking in Developing Operations | 5 | ||||||||||||||
| LA00BQ14 | Process and Project Management | 5 | ||||||||||||||
| LA00BN40 | Advanced Expert Studies | 5 | ||||||||||||||
| YSOT20SLTI-1005 |
Thesis
(Choose all) |
30 | ||||||||||||||
| YO00BU70 | Thesis Planning | 10 | 10 | 10 | 3.3 | 3.3 | 3.3 | |||||||||
| YO00BU71 | Thesis Project and Reporting | 20 | 20 | 20 | 6.7 | 6.7 | 6.7 | |||||||||
| Total | 90 | 30 | 30 | 10 | 20 | 30 | 3.4 | 3.4 | 3.4 | 6.7 | 6.7 | 6.7 | 10.07 | 10.07 | 10.07 |
Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.
Accomplishment type details
| Work placement |
No attached course units |
| Thesis related |
| Thesis Planning |
| Thesis Project and Reporting |
| Finnish as a Second language |
No attached course units |
| Working life integrated study |
No attached course units |
| Not grouped |
| Customer relationship management in social and health care services |
| Evaluation of Effectiveness and Operations |
| Customer experience management in the social and health care services |
| Service design in social and health care services |
| Quality management in social and health care services |
| Social and Health Care Finance |
| Research-Based Development |
| Talent Management |
| Technology as a reformer for health and wellbeing |
| Creative and Operational Procedures |
| Lean-Thinking in Developing Operations |
| Process and Project Management |
| Advanced Expert Studies |