Service Process ManagementLaajuus (5 cr)
Code: YH00CC89
Credits
5 op
Teaching language
- Finnish
Responsible person
- Arja-Tuulikki Malin
Objective
The student is able to
- use the basic concepts and theories of process management and service quality
- measure and analyse the quality of service processes and use database development services
- find solutions for strategy-based development of service processes