Customer Journey ExperienceLaajuus (5 op)
Tunnus: YL00DD39
Laajuus
5 op
Opetuskieli
- suomi
Vastuuhenkilö
- Petra Yli-Kovero
Osaamistavoitteet
Student is able to
- describe the framework of customer experience
- identify and analyse the tools in developing customer journey
- apply the knowledge to the customer-oriented business