Innovative Service ExpertiseLaajuus (15 cr)
Code: AL00CF49
Credits
15 op
Teaching language
- Finnish
Objective
The student is able to:
• analyze customer information and use it to create solutions
• recognize, evaluate and apply different service concepts and customer experience
• recognize different types of customers and demonstrate tailor-made mass services from a customer perspective
• solve customer service issues from a customer perspective and deduce from these customer service areas which are in need of development
• analyse and apply predicted information