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Service Processes in Accommodation IndustryLaajuus (5 cr)

Code: AL00CB93

Credits

5 op

Objective

Students knows:
- how to operate and lead in the company’s internal service processes
- identify and interact with the customer in the process
- identify the necessary work steps and resources
- is able to define the customer benefit to be achieved, the customer promise, core, support and additional services, an estimate of the market potential, and a forecast of sales volume