Creating Profitable Customer Relationships 1Laajuus (5 cr)
Code: AL00CL63
Credits
5 op
Objective
Students are able to:
-understands the key processes of value switching
-understands sales work and customer relationship management
-apply marketing communications and value chain thinking as part of marketing
Enrollment
06.05.2024 - 30.08.2024
Timing
01.08.2024 - 31.07.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Bachelor's Degree Programme in Business
Teachers
- Outi Katajamäki
Groups
-
LLPRLII23SM
Learning outcomes
Students are able to:
-understands the key processes of value switching
-understands sales work and customer relationship management
-apply marketing communications and value chain thinking as part of marketing
Assessment scale
1-5
Enrollment
15.05.2023 - 01.09.2023
Timing
01.08.2023 - 31.05.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Business
Teachers
- Ville Lehto
Groups
-
LLPRLII22SM
Learning outcomes
Students are able to:
-understands the key processes of value switching
-understands sales work and customer relationship management
-apply marketing communications and value chain thinking as part of marketing
Assessment scale
1-5
Enrollment
01.07.2022 - 04.09.2022
Timing
01.09.2022 - 31.05.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Seats
1 - 30
Degree programmes
- Bachelor's Degree Programme in Business
Teachers
- Jyri Hänninen
Groups
-
LLPRLII21SM
Learning outcomes
Students are able to:
-understands the key processes of value switching
-understands sales work and customer relationship management
-apply marketing communications and value chain thinking as part of marketing
Assessment scale
1-5