Electronic services and service processes (5 cr)
Code: YTS0043-19002
General information
Enrollment
16.11.2020 - 10.01.2021
Timing
01.01.2021 - 31.07.2021
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lappeenranta
Teaching languages
- Finnish
Seats
10 - 50
Degree programmes
- Complementary competence and optional courses, Masters
- Master's Degree Programme in Social and Health Care Development and Management
Teachers
- Kristiina Helminen
- Hanne Ketonen
Scheduling groups
- Luennot (Size: 0. Open UAS: 0.)
Groups
-
HLTIYTO20H
-
HLPRYSOTE20S
-
HLPRYTO20H
Small groups
- Luennot
Learning outcomes
The student is able to
- recognize the added value of the digital services from the perspective of the client and the organization
- act as an expert in the development of digital services and various service processes
Assessment scale
1-5