Customer relationship management in social and health care services (5 cr)
Code: ST00BO13-3003
General information
Enrollment
04.05.2020 - 28.08.2020
Timing
27.08.2020 - 31.10.2020
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
3 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Degree programmes
- Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services (2018, 2019, 2020)
Teachers
- Päivikki Lahtinen
- Tarja Korpela
Groups
-
HLTIYTO20H
-
HLTIYSOT20S
Learning outcomes
The student is able to
- master concepts and basic knowledge regarding customer relationship management
- use different sources of information regarding customer relationship management
- make use of customer understanding in developing and managing services
- lead collaboration within the service network
Assessment scale
1-5