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Bachelor's Degree Programmes, full-time studies
Education in Finnish
Business, administration and law
Bachelor's Degree Programme in Business
Bachelor of Business Administration, full-time studies, Lappeenranta
Customer Service and Service Processes KLI1170
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Bachelor's Degree Programmes, full-time studies
Education in Finnish
Business, administration and law
Bachelor's Degree Programme in Business
Services
Bachelor's Degree Programme in Hotel and Restaurant Management
Bachelor's Degree Programme in Hospitality Management, Tourism and Event Management
Arts and cultures
Bachelor’s Degree Programme in Digital Experience Design
Bachelor’s Degree Programme in Graphic Design (2020, 2021, 2022)
Experience and Service Design (2018, 2019, 2020)
Bachelor's Degree Programme in Visual Arts
Bachelor’s Degree Programme in Culture and Arts, User Experience and User Interface Design (2021, 2022, 2023)
Bachelor’s Degree Programme in Media Content Design
Bachelor’s Degree Programme in Media Design (2022, 2023)
Bachelor’s Degree Programme in Packaging and Brand Design (2020)
Bachelor's Degree Programme in Service Design (2021, 2022, 2023)
Bachelor’s Degree Programme in Wearable Design
Bachelor’s Degree Programme in Interior Architecture and Furniture Design
Bachelor’s Degree Programme in Industrial Design (2020, 2021, 2022, 2023)
Bachelor’s Degree Programme in Product Design
Bachelor’s Degree Programme in Photography
Bachelor's Degree Programme in Visual Design (2023)
Bachelor’s Degree Programme in Visual Communication Design
Engineering, manufacturing and construction
Bachelor's Degree Programme in Energy and Environmental Engineering (2014-2021)
Bachelor's Degree Programme in Mechanical Engineering
Bachelor’s Degree Programme in Wood Technology
Bachelor's Degree Programme in Construction Engineering
Bachelor's Degree Programme in Civil and Construction Engineering, Infrastructure Engineering (2022, 2023)
Bachelor's Degree Programme in Civil and Construction Engineering, Construction Engineering (2021, 2022, 2023)
Bachelor's Degree Programme in Civil and Construction Engineering, Urban Planning (2022, 2023)
Bachelor's Degree Programme in Civil and Construction Engineering, Civil Engineering (2021)
Bachelor’s Degree Programme in Electrical and Automation Engineering
Health and welfare
Bachelor's Degree Programme in Emergency Care
Bachelor's Degree Programme in Physiotherapy
Bachelor's Degree Programme in Nursing
Bachelor's Degree Programme in Social Services
Bachelor's Degree Programme in Public Health Nursing
Information and communications technologies (ICT)
Bachelor's Degree Programme in Information Technology
Bachelor's Degree Programme in Business Information Technology
Education in English
Business, administration and law
Bachelor's Degree Programme in International Business
Services
Bachelor's Degree Programme in Tourism and Hospitality Management
Arts and cultures
Bachelor's Degree Programme in Industrial Design (2020, 2021)
Bachelor's Degree Programme in Packaging and Brand Design (2021, 2022)
Bachelor's Degree Programme in Sustainable Design Business
Engineering, manufacturing and construction
Bachelor's Degree Programme in Civil and Construction Engineering (2021)
Bachelor's Degree Programme in Mechanical Engineering and Production Technology (2016-2021)
Bachelor’s Degree Programme in Industrial Mechanical Engineering
Bachelor’s Degree Programme in Mechanical Engineering (2021, 2022, 2023)
Bachelor’s Degree Programme in Sustainable Construction Technology
Bachelor’s Degree Programme in Wood Technology
Health and welfare
Bachelor's Degree Programme in Nursing
Bachelor's Degree Programme in Paramedic (2021, 2022, 2023)
Bachelor's Degree Programme in Paramedic Nurse
Information and communications technologies (ICT)
Bachelor's Degree Programme in Business Information Technology
Bachelor's Degree Programme in Industrial Information Technology
Bachelor’s Degree Programme in Information and Communications Technology
Bachelor's Degree Programmes, part-time studies
Education in Finnish
Business, administration and law
Bachelor's Degree Programme in Business and Logistics
Bachelor's Degree Programme in Business
Services
Bachelor's Degree Programme in Hotel and Restaurant Management
Engineering, manufacturing and construction
Bachelor's Degree Programme in Sustainable Urban Planning
Bachelor's Degree Programme in Mechanical Engineering
Bachelor’s Degree Programme in Wood Technology
Bachelor's Degree Programme in Construction Management
Bachelor’s Degree Programme in Electrical and Automation Engineering
Bachelor’s Degree Programme in Environmental Engineering
Health and welfare
Bachelor's Degree Programme in Emergency Care
Bachelor's Degree Programme in Physiotherapy
Bachelor's Degree Programme in Nursing
Bachelor's Degree Programme in Social Services
Bachelor's Degree Programme in Public Health Nursing
Information and communications technologies (ICT)
Bachelor's Degree Programme in Information Technology
Education in English
Engineering, manufacturing and construction
Bachelor’s Degree Programme in Sustainable Solutions Engineering
Master's Degree Programmes
Education in Finnish
Business, administration and law
Master’s Degree Programme in Business Administration, Customer Oriented Business Development
Master of Business Administration, Digital Solutions (2018, 2019, 2020)
Master’s Degree Programme in Business Administration, Digital Solutions in Business
Master Business Administration, Business Development and Leadership (2017-2021)
Master of Business Administration, Regenerative Leadership
Master’s Degree Programme in Modern Leadership (Business Administration)
Services
Master’s Degree Programme in Hotel and Restaurant Management (2021)
Master’s Degree Programme in Hotel and Restaurant Management
Arts and cultures
Master of Culture and Arts, Digital Solutions (2018, 2019, 2020)
Master’s Degree Programme in Culture and Arts, Fine Arts
Kulttuurialan koulutus (ylempi AMK), Muotoilu ja media-alan uudistava osaaminen (2016-2020)
Master’s Degree Programme in Culture and Arts, Design Thinking and Customer Experience
Master’s Degree Programme in Culture and Arts, Design Thinking and Design Leadership (2022)
Master’s Degree Programme in Culture and Arts, Digital Solutions for the Design and Media
Master of Culture and Arts, Regenerative Leadership (2018, 2019, 2020)
Master’s Degree Programme in Culture and Arts, Innovative Design Thinking (2021)
Engineering, manufacturing and construction
Master’s Degree Programme in Civil Engineering (2018, 2020)
Master of Engineering, Digital Solutions (2018, 2019, 2020)
Master of Engineering, Regenerative Leadership
Master’s Degree Programme in Engineering, from IoT to AI
Master's Degree Programme in Urban Sustainability
Master’s Degree Programme in Engineering, Sustainable construction (2021, 2023)
Health and welfare
Master’s Degree Programme in Modern Leadership (Social and Health Care)
Sairaanhoitaja (ylempi AMK), Kliinisen hoitotyön asiantuntija (2020)
Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services (2018, 2019, 2020)
Master of Social and Health Care, Digital Solutions (2018, 2019, 2020)
Master’s Degree Programme in Social and Health Care, Service Design for Wellbeing Sector
Master’s Degree Programme in Social and Health Care, Leader and Developer of Integrated Social and Health Care Services (2021, 2022)
Master’s Degree Programme in Health Care, Advanced Nursing Practice (2021, 2022)
Master’s Degree Programme in Social and Health Care, Integration of Rehabilitation and Physical Activity
Master’s Degree Programme in Social and Health Care, Service Design for Social and Health Services (2022, 2023)
Master’s Degree Programme in Social and Health Care, Digital Expert of Social and Health Care Services
Master’s Degree Programme in Social and Health Care, Leader of the Future in Social and Health Care
Master of Social and Health Care, Regenerative Leadership (2018, 2019, 2020)
Master's Degree Programme in Social and Health Care Development and Management
Master’s Degree Programme in Social and Health Care, Transformational Leadership and Management in Social and Health Care
Master of Social Services, Development of Child and Family Services (2018, 2019, 2020)
Master’s Degree Programme in Social Services, Development of Child and Family Services
Education in English
Business, administration and law
Master's Degree Programme in Business Administration, International Tourism and Event Management (2021, 2022)
Master's Degree Programme in Business Innovation Culture and Creativity
Master's Degree Programme in International Business Management (2014-2020)
Engineering, manufacturing and construction
Master's Degree Programme in Urban Climate and Sustainability (MUrCS)
Master's Degree Programme in Urban Sustainability
Open Studies
Education in Finnish
Business, administration and law
Other studies
Open UAS, MOTARI-studies
Arts and cultures
Open studies, design, fine arts and visual communication
Engineering, manufacturing and construction
Open studies, technology
Health and welfare
Open studies, social and health care
Preparatory Education for Immigrants
Education in Finnish
Other studies
Higher education preparatory program for immigrants
Exchange Students
Education in English
Other studies
Studies for incoming exchange students
Summer studies
Education in English
Other studies
Summer studies
Education in Finnish
Other studies
Summer studies
Complementary competence Bachelors and Masters
Education in Finnish
Other studies
Complementary competence and optional courses, Bachelors
Complementary competence and optional courses, Masters
Education in English
Other studies
Complementary competence and optional courses taught in English: Bachelors
Complementary competence and optional courses, Bachelors
Complementary competence and optional courses, Masters
Language studies
Education in English
Other studies
Language studies LAB
Language studies LUT
Education in Finnish
Other studies
Language studies LAB
Language studies LUT
Online studies
Customer Service and Service Processes
Laajuus
(3 cr)
Code: KLI1170
Credits
3 op
Course unit description
Objective
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