Service Design in Small and Medium-Sized EnterprisesLaajuus (3 cr)
Code: KM00CZ47
Credits
3 op
Teaching language
- English
Responsible person
Objective
The student is able to explore the benefits of service design in SMEs. Service design is a holistic approach that focuses on designing and improving services to enhance customer experiences and create value for businesses.
Enrollment
19.11.2023
Timing
08.01.2024 - 21.04.2024
Number of ECTS credits allocated
3 op
Virtual portion
1 op
Mode of delivery
67 % Contact teaching, 33 % Distance learning
Unit
Kielikeskus (LAB)
Campus
Lappeenranta Campus
Teaching languages
- English
Seats
0 - 10
Degree programmes
- Language studies LAB
Teachers
- Jaana Häkli
Groups
-
KKIE23LABH
Learning outcomes
The student is able to explore the benefits of service design in SMEs. Service design is a holistic approach that focuses on designing and improving services to enhance customer experiences and create value for businesses.
Implementation and methods of teaching
This intensive course is carried out in co-operation with VIVES from Belgium and htw Saar from Germany. Students for the intensive programme have been selected already.
Timing and attendance
Virtual part in February-March, physical mobility in Bruges, Belgium on 23.- 28.3.
Assessment scale
Approved/Failed
Assessment criteria: assessment scale failed/approved
successful participation in the pre-assignment, virtual parts, multicultural teamwork during the physical mobility and self-reflective essay after mobility