Customer-Oriented Service Processes in Social and Health Services (5 cr)
Code: YH00CP28-3001
General information
Enrollment
19.11.2021 - 18.01.2022
Timing
05.01.2022 - 25.03.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Master’s Degree Programme in Social and Health Care, Service Design for Social and Health Services (2022, 2023)
Teachers
- Päivikki Lahtinen
- Tarja Korpela
Scheduling groups
- Luennot 1 (Size: 35. Open UAS: 0.)
Groups
-
HLTIYSTPAMU22K
-
HLPRYTO21H
-
HLTIYTO21H
Small groups
- Luennot 1
Learning outcomes
The student is able to
- use the concepts and theories of service development
- apply the principles of customer-oriented service in the development of services
- identify and solve challenges related to services / service processes
Assessment scale
1-5