Service design I: Customer experience management (5 cr)
Code: YH00CI45-3001
General information
Enrollment
01.07.2021 - 05.09.2021
Timing
13.11.2021 - 06.12.2021
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Jussi Mozo
- Tarja Korpela
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
Groups
-
HLTIYTO20H
-
HLPRYTO21H
-
HLTIYASPA21S
Small groups
- Luennot 1
Learning outcomes
The student is able to
- use the basic concepts and theories of customer experience
- evaluate the usability of customer experience metrics in different services and analyze the work community's/organization's customer information and report the resulting information
- utilize customer information in the development and management of service processes
Assessment scale
1-5