Service Process Management (5 cr)
Code: YH00CC89-3001
General information
Enrollment
01.07.2021 - 05.09.2021
Timing
01.08.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Degree programmes
- Master’s Degree Programme in Social and Health Care, Leader of the Future in Social and Health Care
Teachers
- Arja-Tuulikki Malin
- Johanna Kuisma
Groups
-
HLTIYTUJO21KV
Learning outcomes
The student is able to
- use the basic concepts and theories of process management and service quality
- measure and analyse the quality of service processes and use database development services
- find solutions for strategy-based development of service processes
Assessment scale
1-5