Service management in social and health care services (5 cr)
Code: ST00BO12-3002
General information
Enrollment
19.08.2019 - 15.09.2019
Timing
23.08.2019 - 30.10.2019
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
2 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Social and Health Care
Teaching languages
- Finnish
Seats
25 - 40
Degree programmes
- Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services (2018, 2019, 2020)
Teachers
- ST_Opettaja_ YAMK_01 Virtuaaliopettaja
- Päivikki Lahtinen
Groups
-
08YSOT19S
-
08HYTO19, Lahti
Learning outcomes
The student is able to
- use customer relation management concepts in a logical manner
- conduct conversations using their service management knowhow regarding fundamental knowledge and the development of services
- plan, implement and evaluate an organisation’s service offering and its quality of service with regard to the future as well as find ways to improve an organisation’s competitiveness
Assessment scale
1-5