User orientation and service design (5 cr)
Code: MI00BO68-3002
General information
Enrollment
19.08.2019 - 15.09.2019
Timing
09.09.2019 - 05.12.2019
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Design and Fine Arts
Teaching languages
- Finnish
Seats
25 - 30
Degree programmes
- Kulttuurialan koulutus (ylempi AMK), Muotoilu ja media-alan uudistava osaaminen (2016-2020)
Teachers
- Mirja Kälviäinen
- Mikko Rikala
Teacher in charge
Mirja Kälviäinen
Groups
-
05YMMU19S
Learning outcomes
The student
- knows the basis and procedures for user orientated development processes and is able to apply them in service design tasks
- is able to apply practically planning and analysis procedures of service design
- is able to develop and innovate services and their user experience
- is able to manage service design processes
- is able to select appropriate procedures and is able to apply them on a case-by-case basis in the development of different services
Assessment scale
1-5