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Customer relations and marketing (5 op)

Toteutuksen tunnus: LI00BJ47-3008

Toteutuksen perustiedot


Ilmoittautumisaika

19.08.2019 - 15.09.2019

Ajoitus

02.09.2019 - 31.12.2019

Opintopistemäärä

5 op

Virtuaaliosuus

1 op

TKI-osuus

1 op

Toteutustapa

80 % Lähiopetus, 20 % Etäopetus

Yksikkö

Liiketalouden ja matkailun ala (LAMK)

Toimipiste

Liiketalouden ja matkailun ala

Opetuskielet

  • Englanti

Paikat

0 - 40

Koulutus

  • Bachelor's Degree Programme in International Business

Opettaja

  • Marja Viljanen

Ryhmät

  • 04IBU19S
    Bachelor's Degree Programme in International Business 19S, Lahti
  • 04Z2HIBU19S
    Z2 aikaikkuna IBU19

Osaamistavoitteet

The student is able to
- determine the key concepts of marketing and customer-oriented business
- identify the phases of a marketing and sales process
- recognise customer needs and understand their significance for the success of a company

Toteutustapa ja opetusmenetelmät

- Contact lectures
- Group meetings & group tutoring

Ajoitus ja läsnäolo

According to the course timetable, check: https://lukkarit.lamk.fi/
Compulsory attendance in the contact lectures.
Activeness during the contact sessions will affect the final grade positively.

Oppimateriaali ja suositeltava kirjallisuus

- Reppu material
- Lecture notes
- Articles
- Course book (e-book available on MastoFinna database): Marketing an Introduction, Armstrong, Gary & Kotler, Philip (selected parts of the book)

Toteutuksen valinnaiset suoritustavat

There are no substitute work.

Oppimisympäristö

The Reppu learning platform
Classroom workshops and lecturers

Opiskelijan ajankäyttö ja kuormitus

A student's estimated workload is 5 x 27 hours, consisting of contact lecturess, individual reading tasks, different individual and group course assignments.
Estimated workload is the following:
-Contact lessons: 30 hrs
-Reading and preparation: 20-25 hrs
-Individual and group assignments: 40-45 hrs
-Final group assignment: 40-45 hrs

Sisältö

A customer oriented approach to business
- Marketing environments
- Consumer behaviour and the purchasing process
- Marketing strategy
- The competitive tools of customer-oriented marketing

Arviointimenetelmät

- Active participation
- Presentations
- Group work
- Exam

Arviointiasteikko

1-5

Hylätty (0)

The student did not meet the course learning objectives.

Arviointikriteerit: taso 1: (arviointiasteikko 1-5)

Student has achieved the objectives of the course sufficiently.
Student understands the basic principles of marketing
Student is able to apply some of the course related professional marketing concepts.

Arviointikriteerit: taso 3 (arviointiasteikko 1-5)

Student has achieved the objectives of the course in a consistent manner.
Student understands the basic principles of marketing well.
Student is able to apply most of the course related professional marketing concepts.

Arviointikriteerit: taso 5 (arviointiasteikko 1-5)

Student has achieved the objectives of the course in an excellent manner.
Student understands the basic principles of marketing very well.
Student has good capabilities to apply all of the course related professional marketing concepts.