Customer Experience (5 cr)
Code: LI00BI18-3008
General information
Enrollment
01.07.2021 - 25.08.2021
Timing
01.09.2021 - 05.11.2021
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
E-campus
Teaching languages
- Finnish
Seats
20 - 45
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Linnea Sulkanen
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
-
LLABTO21H
Small groups
- Verkkoluento 1
Learning outcomes
The student is able to
- describe the framework of customer experience
- find reliable information about established methods and tools that are utilised in customer experience management
- choose appropriate methods for describing and developing customer experience
Assessment scale
1-5