Customer and customer experience in digital social and health care services (5 cr)
Code: LA00BO52-3002
General information
Enrollment
25.11.2019 - 19.01.2020
Timing
04.03.2020 - 15.04.2020
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
25 - 40
Degree programmes
- Master of Social and Health Care, Digital Solutions (2018, 2019, 2020)
Teachers
- Taina Anttonen
- Tarja Korpela
Groups
-
08YDIG19S
-
08HYTO19, Lahti
Learning outcomes
The student is able to
- develop strategically and efficiently customers’ self-care and handling matters digitally
- direct effectively and provide reliable information to customers regarding making their own choices
- analyse critically customer orientated approaches and multifunctionality in service experience
Assessment scale
1-5