Intercultural Communication (3 cr)
Code: KMR0524-3001
General information
Enrollment
01.08.2020 - 15.09.2020
Timing
01.09.2020 - 18.12.2020
Number of ECTS credits allocated
3 op
Mode of delivery
Contact teaching
Unit
Kielikeskus (LAB)
Campus
Lappeenranta Campus
Teaching languages
- English
Seats
15 - 60
Degree programmes
- Bachelor's Degree Programme in Hotel and Restaurant Management
- Studies for incoming exchange students
Teachers
- Jaana Häkli
Scheduling groups
- Luennot (Size: 0. Open UAS: 0.)
Groups
-
LLPREX20SIB
-
HOTRA18RHotelli- ja ravintola-alan liikkeenjohdon koulutus S18, ravintolan liikkeenjohto, Lappeenranta
-
HOTRA18HHotelli- ja ravintola-alan liikkeenjohdon koulutus S18, hotellin liikkeenjohto, Lappeenranta
Small groups
- Lectures
Learning outcomes
Students will be able to work with international business colleagues and partners without major cultural conflicts.
Implementation and methods of teaching
Students are able to understand and tolerate cultural differences and their impact especially on business cultures. They learn to analyze cultures and cultural differences in management styles theoretically and learn how to live and work as global citizens in diverse working environments.
Lectures, literature, simulation exercises, individual and group work both in class and on the course platform.
Timing and attendance
Two courses per academic year, a course lasts for 2 periods.
Learning material and recommended literature
Materials available online.
Recommended reading:
Hofstede; G. (2010): Cultures and Organizations: Software of the mind.
Lewis, R. (2006): When cultures collide.
Alternative completion methods
There is also an online version of the course.
Learning environment
Moodle
Contents
Understanding the multidisciplinary phenomenon of culture, intercultural awareness, the importance of culture is business context, differences in verbal and non-verbal communication, Hofstede's theory on 6 cultural dimensions and Globe-theory, business etiquette, introduction to global citizenship and diversity management.
Additional information for students: previous knowledge etc.
No pre-requirements.
Assessment criteria
Accepted study assignments, both individual and group works, active participation in contact lessons and studies online.
Assessment scale
1-5
Failed (0)
The student doesn't have a satisfactory knowledge of the course content.
Assessment criteria: level 1 (assessment scale 1–5)
The student has a satisfactory knowledge of the course content.
Assessment criteria: level 3 (assessment scale 1–5)
The student has a good command of the course content.
Assessment criteria: level 5 (assessment scale 1–5)
The student has an excellent command of the course content.