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Intercultural Communication (3 cr)

Code: KMR0524-3001

General information


Enrollment

01.08.2020 - 15.09.2020

Timing

01.09.2020 - 18.12.2020

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Unit

Kielikeskus (LAB)

Campus

Lappeenranta Campus

Teaching languages

  • English

Seats

15 - 60

Degree programmes

  • Bachelor's Degree Programme in Hotel and Restaurant Management
  • Studies for incoming exchange students

Teachers

  • Jaana Häkli

Scheduling groups

  • Luennot (Size: 0. Open UAS: 0.)

Groups

  • LLPREX20SIB
  • HOTRA18R
    Hotelli- ja ravintola-alan liikkeenjohdon koulutus S18, ravintolan liikkeenjohto, Lappeenranta
  • HOTRA18H
    Hotelli- ja ravintola-alan liikkeenjohdon koulutus S18, hotellin liikkeenjohto, Lappeenranta

Small groups

  • Lectures

Learning outcomes

Students will be able to work with international business colleagues and partners without major cultural conflicts.

Implementation and methods of teaching

Students are able to understand and tolerate cultural differences and their impact especially on business cultures. They learn to analyze cultures and cultural differences in management styles theoretically and learn how to live and work as global citizens in diverse working environments.

Lectures, literature, simulation exercises, individual and group work both in class and on the course platform.

Timing and attendance

Two courses per academic year, a course lasts for 2 periods.

Learning material and recommended literature

Materials available online.

Recommended reading:
Hofstede; G. (2010): Cultures and Organizations: Software of the mind.
Lewis, R. (2006): When cultures collide.

Alternative completion methods

There is also an online version of the course.

Learning environment

Moodle

Contents

Understanding the multidisciplinary phenomenon of culture, intercultural awareness, the importance of culture is business context, differences in verbal and non-verbal communication, Hofstede's theory on 6 cultural dimensions and Globe-theory, business etiquette, introduction to global citizenship and diversity management.

Additional information for students: previous knowledge etc.

No pre-requirements.

Assessment criteria

Accepted study assignments, both individual and group works, active participation in contact lessons and studies online.

Assessment scale

1-5

Failed (0)

The student doesn't have a satisfactory knowledge of the course content.

Assessment criteria: level 1 (assessment scale 1–5)

The student has a satisfactory knowledge of the course content.

Assessment criteria: level 3 (assessment scale 1–5)

The student has a good command of the course content.

Assessment criteria: level 5 (assessment scale 1–5)

The student has an excellent command of the course content.