Creating a Service Experience (10 cr)
Code: AL00CB08-3001
General information
Enrollment
04.05.2020 - 15.09.2020
Timing
31.08.2020 - 18.12.2020
Number of ECTS credits allocated
10 op
Virtual portion
5 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Hospitality Management, Tourism and Event Management
Teachers
- Marja Antikainen
- Kirsi Kallioniemi
- Lari-Pekka Ruotsi
- Heidi Freundlich
- Ilkka Lehtola
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
- Luennot 1 (Size: 0. Open UAS: 0.)
- Opintokäynti/ekskursio 1 (Size: 0. Open UAS: 0.)
Groups
-
LLTIMATLI20S
Small groups
- Verkkoluento 1
- Luennot 1
- Opintokäynti/ekskursio 1
Learning outcomes
The student is able to
-form an overview of the tourism and hospitality industry as a whole
-describe the role and importance of different operations and contents of the field in the customer’s experience
-illustrate and model a customer’s experience
-evaluate and develop one’s own service skills and competences in appropriate, field-specific tasks
-operate productively in creation of the customer’s experience, as a part of a customer-oriented service entity and its different phases
-explain the key field-specific and work-related laws and regulations and the significance of safety in the industry
Assessment scale
1-5