Customer Relations and Marketing (5 op)
Toteutuksen tunnus: AL00CE37-3002
Toteutuksen perustiedot
Ilmoittautumisaika
01.07.2021 - 05.09.2021
Ajoitus
06.09.2021 - 19.12.2021
Opintopistemäärä
5 op
Virtuaaliosuus
3 op
Toteutustapa
40 % Lähiopetus, 60 % Etäopetus
Yksikkö
Liiketoiminta (LAB)
Toimipiste
Lappeenrannan kampus
Opetuskielet
- Englanti
Paikat
20 - 70
Koulutus
- Bachelor's Degree Programme in Tourism and Hospitality Management
- Bachelor's Degree Programme in International Business
Opettaja
- Emmi Maijanen
Opetusryhmät
- Luennot 1 (Koko: 0. Avoin AMK: 0.)
- Harjoitukset 1 (Koko: 0. Avoin AMK: 0.)
- Tentti 1 (Koko: 0. Avoin AMK: 0.)
Ryhmät
-
LLPRIB21SBachelor's Degree Programme in International Business 21S Lappeenranta
-
LLPRHOMA21SBachelor's Degree Programme in Tourism and Hospitality Management 21S Lappeenranta
-
LLPREX21SHSaapuvat vaihto-opiskelijat S21, pitkät vaihdot, hotelli- ja ravintola-ala, Lappeenranta
Pienryhmät
- Luennot 1
- Harjoitukset 1
- Tentti 1
Osaamistavoitteet
The student is able to
- determine the key concepts of marketing and customer-oriented business
- identify the phases of a marketing and sales process
- recognise customer needs and understand their significance for the success of a company
Toteutustapa ja opetusmenetelmät
The course follows "flipped learning" pedagogy.
The course has pre-material (video lectures, articles) and study sessions in which students do small cases and assignments in groups.
Exam in moodle.
Ajoitus ja läsnäolo
Every week 1x2h session to which participating is required. Self-studying between sessions.
Oppimateriaali ja suositeltava kirjallisuus
Material is given by the teacher.
Oppimisympäristö
Zoom, moodle, campus (if possible)
Sisältö
History of marketing.
Importance of customer value, value proposition, and customer relationships.
Learning how to segment the market and how to do targeting and positioning.
Marketing environment: micro- and macro-environments.
Marketing communication.
Introduction to the marketing planning and marketing mix.
Managing customer relationships and customer experience.
Role of customer service and personal selling in business.
Arviointimenetelmät
Individual exam. Group assignment.
Arviointiasteikko
1-5
Arviointikriteerit: taso 1: (arviointiasteikko 1-5)
The student knows the basic concepts related to marketing customer relationships.
The student understands the role and importance of marketing and customer relations in business.
Arviointikriteerit: taso 3 (arviointiasteikko 1-5)
The student understands the basic concepts related to marketing and customer relationships.
The student can demonstrate marketing and managing customer relations in business to some extent.
Arviointikriteerit: taso 5 (arviointiasteikko 1-5)
The student understands the basic concepts related to marketing and an applies those in their own writing and work.
The student understands the role and importance of marketing and business relations in business and is capable of evaluating the basics of the marketing and customer relationship management of a company.