Study Guide

Learning outcomes

The student is able to
- recognize the added value of the digital services from the perspective of the client and the organization
- act as an expert in the development of digital services and various service processes

Implementation and methods of teaching

The course is implemented entirely online.

Contact lessons with zoom connection:

• Fri 18.3.2022 16-19
• Sat 19.3.2022 10-15

A task is assessed

Timing and attendance

Completion of the course does not require participation in contact days.

Learning environment

Zoom and Moodle learning environments

Contents

The aims of the course are:
The student understands technological solutions related to electronic services; identify and understand the norms underlying electronic services; is able to identify the added value of electronic services from the point of view of the organization; is able to act as an expert in the development of electronic services and various service processes

Basic concepts: drivers and challenges of e-services;
The impact of e-services in promoting health and well-being;
Information management and information systems (technology perspective);
Utilization of information and communication technology;
Data protection and legal matters relating to electronic transactions and security of transactions;
International comparison of electronic transactions;
Diversity, cost-effectiveness and benefits of electronic services from an organizational perspective;
Utilization of electronic services as part of a service strategy and business;
The importance of electronic services and their implications for management

Assessment scale

1-5