Study Guide

Learning outcomes

The student is able to
- understand and evaluate the meaning of digital services and the challenges in the development of social and health services involving the client

Implementation and methods of teaching

The course is implemented entirely online.

Contact lessons with zoom connection:

• Fri 8.4.2022 16-19
• Sat 9.4.2022 10-15

A task is assessed

Timing and attendance

Completion of the course does not require participation in contact days.

Learning environment

Zoom and Moodle learning environments

Contents

The aims of the course are:
A student understands and is able to evaluate the importance and challenges of electronic services in the development of social and health services; is able to evaluate the benefits of electronic services from the customer's point of view; is able to utilize user feedback in the development of electronic services; is able to choose a suitable electronic service for the customer's needs; is able to identify and apply various application possibilities in the development of electronic services

Content:
Electronic service, utilization of technology, secure transmission of information
Electronic services as a promoter of health and well-being
Processes of electronic services from the customer's point of view
Existing products and information systems
Service design in the design and development of electronic services
Monitoring the quality of electronic services and utilizing user feedback in quality monitoring

Assessment scale

1-5