Service Design III: Leading the Service Design Process (5 cr)
Code: YH00CK29-3001
General information
Enrollment
19.11.2021 - 09.01.2022
Timing
25.03.2022 - 03.06.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
2 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
8 - 40
Degree programmes
- Complementary competence and optional courses, Masters
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Milla Mäkinen
- Tarja Korpela
Scheduling groups
- Luennot 1 (Size: 35. Open UAS: 0.)
Groups
-
HLPRYTO21H
-
HLTIYASPA21S
-
HLTIYTO21H
Small groups
Learning outcomes
The student is able to
- use the basic concepts and theories of service design
- use appropriate service design methods and apply them in the development of service processes
- design user-oriented social and health care services to reform the service system
Assessment scale
1-5