Service management (5 cr)
Code: YH00CI53-3001
General information
Enrollment
01.07.2021 - 05.09.2021
Timing
27.08.2021 - 29.10.2021
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
4 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Päivikki Lahtinen
- Tarja Korpela
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO21H
-
HLTIYASPA21S
-
HLTIYTO21H
Small groups
- Luennot 1
Learning outcomes
The student is able to
- use the basic service management concepts and knowledge base
- describe and analyze the segmented customer group's service process and observe it in the ecosystem
- present solutions to improve the customer orientation of social and health services and the functioning of the service network
Assessment scale
1-5