Quality management in social and health care services (5 cr)
Code: ST00BO17-3003
General information
Enrollment
01.07.2021 - 05.09.2021
Timing
16.08.2021 - 14.11.2021
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services (2018, 2019, 2020)
Teachers
- Johanna Kuisma
- Tarja Korpela
Scheduling groups
- Itsenäinen 1 (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO21H
-
HLTIYSOT20S
-
HLTIYTO21H
Small groups
- Itsenäinen 1
Learning outcomes
The student is able to
- master key quality management concepts and basic knowledge
- apply quality management systems in their work
- take responsibility for quality development in their organisation
- develop and manage service processes effectively and efficiently
Assessment scale
1-5