Service design in social and health care services (5 cr)
Code: ST00BO15-3003
General information
Enrollment
16.11.2020 - 10.01.2021
Timing
07.04.2021 - 05.05.2021
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
8 - 40
Degree programmes
- Complementary competence and optional courses, Masters
- Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services (2018, 2019, 2020)
Teachers
- Tarja Korpela
Scheduling groups
- Verkkoluento 1 (Size: 40. Open UAS: 0.)
Groups
-
HLTIYTO20H
-
HLTIYSOT20S
Small groups
- Verkkoluento 1
Learning outcomes
The student is able to
- understand the service design process as part of an organisation’s service management
- choose appropriate service design procedures and be able to apply these on a case-by-case basis in the development of different services
- lead service design processes
Assessment scale
1-5