Service design in social and health care services (5 cr)
Code: ST00BO15-3002
General information
Enrollment
25.11.2019 - 19.01.2020
Timing
02.04.2020 - 06.05.2020
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
2 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
1 - 40
Degree programmes
- Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services
Teachers
- Tarja Korpela
Groups
-
08YSOT19S
-
08HYTO19, Lahti
Learning outcomes
The student is able to
- understand the service design process as part of an organisation’s service management
- choose appropriate service design procedures and be able to apply these on a case-by-case basis in the development of different services
- lead service design processes
Assessment scale
1-5