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Service design in social and health care services (5 cr)

Code: ST00BO15-3002

General information


Enrollment

25.11.2019 - 19.01.2020

Timing

02.04.2020 - 06.05.2020

Number of ECTS credits allocated

5 op

Virtual portion

3 op

RDI portion

2 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

Lahti Campus

Teaching languages

  • Finnish

Seats

1 - 40

Degree programmes

  • Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services

Teachers

  • Tarja Korpela

Groups

  • 08YSOT19S
  • 08HYTO19
    , Lahti

Learning outcomes

The student is able to
- understand the service design process as part of an organisation’s service management
- choose appropriate service design procedures and be able to apply these on a case-by-case basis in the development of different services
- lead service design processes

Assessment scale

1-5