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Customer experience management in the social and health care services (5 cr)

Code: ST00BO14-3003

General information


Enrollment

16.11.2020 - 10.01.2021

Timing

03.02.2021 - 30.04.2021

Number of ECTS credits allocated

5 op

Virtual portion

4 op

RDI portion

2 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

Lahti Campus

Teaching languages

  • Finnish

Seats

8 - 40

Degree programmes

  • Complementary competence and optional courses, Masters
  • Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services

Teachers

  • Jussi Mozo
  • Tarja Korpela

Scheduling groups

  • Verkkoluento (Size: 40. Open UAS: 0.)

Groups

  • HLTIYTO20H
  • HLTIYSOT20S

Small groups

Learning outcomes

The student is able to
- understand the components that make up customer experience and theoretical framework of reference
- measure and analyse customer experience
- make use of customer experience knowledge in developing and managing services

Assessment scale

1-5