Customer experience management in the social and health care services (5 cr)
Code: ST00BO14-3003
General information
Enrollment
16.11.2020 - 10.01.2021
Timing
03.02.2021 - 30.04.2021
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
2 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
8 - 40
Degree programmes
- Complementary competence and optional courses, Masters
- Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services
Teachers
- Jussi Mozo
- Tarja Korpela
Scheduling groups
- Verkkoluento (Size: 40. Open UAS: 0.)
Groups
-
HLTIYTO20H
-
HLTIYSOT20S
Small groups
Learning outcomes
The student is able to
- understand the components that make up customer experience and theoretical framework of reference
- measure and analyse customer experience
- make use of customer experience knowledge in developing and managing services
Assessment scale
1-5