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Customer experience management in the social and health care services (5 cr)

Code: ST00BO14-3002

General information


Enrollment

25.11.2019 - 19.01.2020

Timing

07.01.2020 - 12.02.2020

Number of ECTS credits allocated

5 op

Virtual portion

3 op

RDI portion

1 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

Lahti Campus

Teaching languages

  • Finnish

Seats

0 - 35

Degree programmes

  • Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services

Teachers

  • Jussi Mozo
  • Tarja Korpela

Groups

  • 08YSOT19S
  • 08HYTO19
    , Lahti

Learning outcomes

The student is able to
- understand the components that make up customer experience and theoretical framework of reference
- measure and analyse customer experience
- make use of customer experience knowledge in developing and managing services

Assessment scale

1-5