Customer experience management in the social and health care services (5 cr)
Code: ST00BO14-3002
General information
Enrollment
25.11.2019 - 19.01.2020
Timing
07.01.2020 - 12.02.2020
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
1 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services
Teachers
- Jussi Mozo
- Tarja Korpela
Groups
-
08YSOT19S
-
08HYTO19, Lahti
Learning outcomes
The student is able to
- understand the components that make up customer experience and theoretical framework of reference
- measure and analyse customer experience
- make use of customer experience knowledge in developing and managing services
Assessment scale
1-5