Study Guide

Learning outcomes

The student is able to
- show that he/she has familiarized himself/herself to the terms and concepts of Service Design
- design and implement a service design project for the chosen project up to needed phase
- commit the target organization and stake holders in a service design process
- drive a development project successfully
- evaluate a development project and the effects of a its results

Implementation and methods of teaching

LEARNING METHODS:
Working with the users, doing project in a co-operation of company/ organization, individual work, multidisciplinary team work, familiarizing with literature and creating a learning contract.

Timing and attendance

TIMETABLE:
14.9. - 14.12.2021
Start session Tue 14.9.2021 13-16 in Zoom.
The course will be implemented mostly in the internet.

Learning material and recommended literature

Material will be published in the beginning of the course.

Alternative completion methods

-

Working life cooperation

A project will be done in a co-operation of company/ organization.

Exam retakes

-

Learning environment

IN WHAT KIND OF LEARNING ENVIRONMENTS:
In multidisciplinary team, in a company/organization and on public places.

Student time use and work load

A student is expected to work 400 hours.

Contents

CONTENT: Familiarize with a background of a service design project and design and implement it. Propose ideas and results in a visual easy understanding way. Act as a member of a user research team.
Teamwork and team learning skills will be deepened and self-direction is used. Set the goals for the actions and evaluate them and reflect learning.

Additional information for students: previous knowledge etc.

Service Design methods for designing and implementing a new service concept (15 ects) or corresponding know-how.

Assessment criteria

Self and peer evaluation, the personal evaluation of the trainer and the project results feedback of the customer.

Assessment scale

1-5

Failed (0)

A student has not reached the learning goals on the level 1.

Assessment criteria: level 1 (assessment scale 1–5)

- (show that he/she has familiarized himself/herself to the terms and concepts of Service Design) apply professional concepts in a consistent manner and justify their actions based on scientific knowledge/findings
- (design and implement a service design project for the chosen project up to needed phase) diversely apply acquired techniques/work methods and
models/processes
- (commit the target organization and stake holders in a service design process) perform in complex or unprecedented situations at work
- (drive a development project successfully) act with a customer-oriented approach
- (evaluate a development project and the effects of a its results) diversely apply acquired techniques/work methods and models/processes

Assessment criteria: level 3 (assessment scale 1–5)

- (show that he/she has familiarized himself/herself to the terms and concepts of Service Design) use professional concepts extensively and communicate on field-specific topics both with expert and non-expert audiences
- (design and implement a service design project for the chosen project up to needed phase) select appropriate techniques/work methods and models/processes and justify the choices.
- (commit the target organization and stake holders in a service design process) apply their professional competences in a meaningful manner in different situations
- (drive a development project successfully) act appropriately with different groups/audiences in different situations
- (evaluate a development project and the effects of a its results) select appropriate techniques/work methods and models/processes and justify the choices

Assessment criteria: level 5 (assessment scale 1–5)

- (show that he/she has familiarized himself/herself to the terms and concepts of Service Design) expertly apply professional concepts
and to combine them meaningfully
- (design and implement a service design project for the chosen project up to needed phase) select, combine and develop appropriate techniques / work methods and models / processes
- (commit the target organization and stake holders in a service design process) act independently and responsibly
in a professional setting, taking into account the target audience/customer
group
- (drive a development project successfully) take responsibility of customer/service process entity
- (evaluate a development project and the effects of a its results) select, combine and develop appropriate techniques / work methods and models / processes