Developing Customer Service Skills (5 cr)
Code: LI00BI44-3002
General information
Enrollment
25.11.2019 - 19.01.2020
Timing
01.01.2020 - 31.05.2020
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Kirsi Kallioniemi
Groups
-
04HTO19, Lahti
Learning outcomes
The student is able to
- act in different kinds of customer service situations
- develop themselves as a customer servant
- gather customer information
Assessment scale
1-5