Changes in Consumer Behaviour (5 cr)
Code: LI00BI43-3002
General information
Enrollment
25.11.2019 - 19.01.2020
Timing
01.01.2020 - 31.05.2020
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Jussi Mozo
Groups
-
04HTO19, Lahti
Learning outcomes
The student is able to
- identify different kinds of customers
- act in a customer-oriented way
- outline the market situation of services
Assessment scale
1-5