Skip to main content

Customer Experience (5 cr)

Code: LI00BI18-3009

General information


Enrollment

19.11.2021 - 09.01.2022

Timing

01.01.2022 - 18.03.2022

Number of ECTS credits allocated

5 op

Virtual portion

2 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

Lahti Campus

Teaching languages

  • Finnish

Seats

20 - 45

Degree programmes

  • Complementary competence and optional courses, Bachelors

Teachers

  • Linnea Sulkanen

Scheduling groups

  • Luennot 1 (Size: 0. Open UAS: 0.)

Groups

  • LLABTO22H

Small groups

  • Luennot 1

Learning outcomes

The student is able to
- describe the framework of customer experience
- find reliable information about established methods and tools that are utilised in customer experience management
- choose appropriate methods for describing and developing customer experience

Assessment scale

1-5