Customer Experience (5 cr)
Code: LI00BI18-3007
General information
Enrollment
16.11.2020 - 10.01.2021
Timing
01.01.2021 - 31.03.2021
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
20 - 45
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Linnea Sulkanen
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
Groups
-
LLTITO20H
Small groups
- Luennot 1
Learning outcomes
The student is able to
- describe the framework of customer experience
- find reliable information about established methods and tools that are utilised in customer experience management
- choose appropriate methods for describing and developing customer experience
Assessment scale
1-5