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Customer Experience (5 cr)

Code: LI00BI18-3006

General information


Enrollment

01.08.2020 - 15.09.2020

Timing

01.09.2020 - 31.12.2020

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

  • E-campus, Lappeenranta
  • E-campus, Lahti

Teaching languages

  • Finnish

Seats

20 - 45

Degree programmes

  • Complementary competence and optional courses, Bachelors

Teachers

  • Linnea Sulkanen

Groups

  • 04HLII
  • LLTITO20H
  • LITA19V
    Bachelor’s Degree Programme in Business Administration 19S, verkko-opinnot, Lappeenranta

Learning outcomes

The student is able to
- describe the framework of customer experience
- find reliable information about established methods and tools that are utilised in customer experience management
- choose appropriate methods for describing and developing customer experience

Assessment scale

1-5