Customer Experience (5 cr)
Code: LI00BI18-3005
General information
Enrollment
25.11.2019 - 19.01.2020
Timing
08.01.2020 - 31.05.2020
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
20 - 35
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Linnea Sulkanen
Groups
-
04HTO19, Lahti
Learning outcomes
The student is able to
- describe the framework of customer experience
- find reliable information about established methods and tools that are utilised in customer experience management
- choose appropriate methods for describing and developing customer experience
Assessment scale
1-5