Customer Experience (5 cr)
Code: LI00BI18-3004
General information
Timing
01.09.2019 - 31.12.2019
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Faculty of Business and Hospitality Management
Teaching languages
- Finnish
Seats
20 - 35
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Linnea Sulkanen
Groups
-
04HLII
-
04HTO19, Lahti
Learning outcomes
The student is able to
- describe the framework of customer experience
- find reliable information about established methods and tools that are utilised in customer experience management
- choose appropriate methods for describing and developing customer experience
Assessment scale
1-5